Making It Work
Philadelphia 15 conference
May 5-7 2015

Shelby ThayerShelby Thayer (USA)

Director of Web Strategy and CRM, Penn State University
Events

Social

Biography

As a web strategist for Penn State Outreach, my job function includes:
- web analytics
- search engine optimization
- customer relationship management
- voice of customer strategy
- website usability
- social media

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